Terms of Noslug.com

Prices:
All prices on Noslug.com are quoted in UK Pounds and include VAT (25% in EU) and shipping.


Contract:

For every transaction you will need to accept these terms of trade. You are encouraged to read the conditions carefully and familiarize yourself with the obligations and rights given to you.


At Noslug.com purchase agreements with children and adolescents fewer than 18 years of age are made only by parents or others who may lawfully act on the child or young person's behalf.
 
Delivery:
We send goods via Post Nord Order today before 16.00 – we will dispatch the package by tomorrow
 
Noslug.com cannot be held responsible for delays and the possible costs due to delays. Similarly, noslug.com cannot be held responsible for faulty or defective goods due to delivery issues. 


Purchase:
To make a purchase on Noslug.com you will go through 6 steps.
 
1. Click on the item you want.
2. Enter name, email and address.
3. Read and accept our terms and conditions.
4. Check that all information is correct and confirm the amount.
5. Choose method of payment and pay.
6. You will receive a confirmation e-mail


Payment Options:
You can pay with Visa, MasterCard, Visa Electron, JCB, Diners Card, American Express, and Q8-LIC cards.


For warranty – or delivery issues:
The Warranty means that customers can complain about defects in the product which occur within 12 months of purchase date. It is however a prerequisite that these defects are not caused by your own incorrect use of the product or other damaging behavior that has led to the fault.
 
If you have received a defective item, not received your order or want to complain about an item, please send an email to info@noslug.com - then we will quickly find a solution.
For complaints notify info@noslug.com at least 1 month after delivery.


Return policy:
As a private customer, you have 14 days to return your purchase. Just be sure that the item is securely wrapped and delivered to Post Denmark, the second carrier, or to us within 14 days of receiving the product. You pay the shipping.
 
Once we have received the good, and confirmed its quality, the full purchase price will be refunded to you.


Handling of personal information:
To enter into an agreement with Noslug.com, you must register yourself with the following personal information:
 
Name, address, phone number, email address
 
We record your personal information soley for the purpose of delivering the good to you. Personal information is registered with Noslug.com and kept for 5 years, after which the data is deleted.
 
We do not store or transmit encripted customer information. The information provided to Noslug.com is not transmitted or sold in any way to third parties and we will not record any sensitive personal information.
 
At Noslug.com we use log statistics. This is a system that collects information on how many visitors have visited the site, where they come from, etc. The purpose of Log statistics is to optimize the function of the website for the benefit of customers.
 
Data Controller is Snailtrap ApS.

Once registered with Noslug.com you always have the right to oppose registration. You also have the right to inspect the information recorded about you.


Use of cookies:
A cookie is the designation of a user’s behaviour on a network that is stored on the users own hard drive. For example, the way a server (eg a website) knows who a user is at the users next visit. Personally identifiable information is not stored in a cookie, but rather information about the user behavior on a website eg. a typed user name for login to a special section on the site.
 
A cookie is a text file sent to your browser from a Web server and stored on your computers hard drive. You can set your browser to notify you when you receive a cookie, or you can choose to disable cookies altogether.
 
Noslug.com uses cookies in order to increase usability.

You can delete cookies in Internet Explorer under the menu 'Tools' - 'Internet Options' - 'Delete Cookies'.